Terms And Condition

The use of the website(s) and mobile application provided by Kooikmart Supermarket LLC hereinafter “Kooikmart Supermarket website kooik.ae and application”, is subject to the following terms and conditions, hereinafter “Terms and Conditions”:

I. Your acknowledgment of the terms and conditions of use by accessing the Kooikmart Supermarket Website or Mobile Application, you, the user, acknowledge and confirm that you have read, understood and agree to the following terms and conditions of use. Furthermore, you agree to be bound by all applicable laws as well as any other applicable rules and conditions. If you do not understand or agree with these terms and conditions you must stop accessing and using the Kooikmart Supermarket Website and Mobile Application.

II. Scope of right to use

All text footage, pictures, graphics, software, applications, sound samples, animations videos, corporate logos and brands, the layout of the Kooikmart Supermarket Website and Mobile Application, as well as other content contained in the Kooikmart Supermarket Website and Mobile Application, hereinafter jointly referred to as “Kooikmart Supermarket Website (kooik.ae and Mobile Application Content”, are protected by trademark and copyright law and other laws for the protection of intellectual property and may be subject to third parties’ rights. Kooikmart Supermarket does not grant any license rights or other rights regarding the use of the intellectual property rights in the Kooikmart Supermarket Website and Mobile Application Content, unless otherwise specified herein. The copying, distributing, reproducing, forwarding, or otherwise using of these intellectual property rights in the Kooikmart Supermarket Website and Mobile Application Content including the making available to third parties is not permitted without the prior written consent of Kooikmart Supermarket. The user is only permitted to view and use the Kooikmart Supermarket Website and Mobile Application Content for his own personal, non-commercial use as part of his use of the Kooikmart Supermarket Website and Mobile Application. The user is also permitted to produce a single copy of the Kooikmart Supermarket Website and Mobile Application for his personal, non-commercial use, on the condition that the content is not altered in the course of copying and all references to intellectual property rights are retained in the copy, or inserted if only extracts from the Kooikmart Supermarket Website and Mobile Application are used.

The content of press releases and other documents classified as public may be used in public communications save the condition that the permission granted hereunder does not apply to those parts of public documents which are protected by trademark or copyright law, or other legal regulations. Any use of such material is made in the sole responsibility of the user.

Access to or use of the Kooikmart Supermarket Website and Mobile Application Content from countries, where this access or this use is unlawful, is not permitted. In this case, and if the user wants to enter into business relations with Kooikmart Supermarket, the user should contact representatives of Kooikmart Supermarket in the United Arab Emirates. Any other use of the Kooikmart Supermarket Website and Mobile Application Content is prohibited unless specifically permitted by these Terms and Conditions.

III. Restrictions of Use

The user must not, without the prior written consent of Kooikmart Supermarket;

• Use the Kooikmart Supermarket Website and Mobile Application Content for any fraudulent or unlawful purpose;
• Use any registered or unregistered trademarks or signs on the Kooikmart Supermarket Website and Mobile Application Content without the prior written consent of the respective owner;
• Translate, modify, adapt, reverse engineer, decompile or disassemble the Kooikmart Supermarket Website and Mobile Application Content in whole or in part;
• Remove any notice of copyright, trademark, or other proprietary rights from the Kooikmart Supermarket Website and Mobile Application Content;
• Frame or otherwise embed Kooikmart Supermarket Website and Mobile Application Content in your or a third party website; mirror any part of the Kooikmart Supermarket Website; create a database by systematically storing and downloading all or any Kooikmart Supermarket Website and Mobile Application Content; or use any robot, spider, site search application or retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way reproduce or circumvent the navigational structure or presentation of the Kooikmart Supermarket Website or the Kooikmart Supermarket Website and Mobile Application Content;Kooikmart Supermarket reserves the right to deny access to the Kooikmart Supermarket Website at any time.

IV. Privacy

All personal data is collected, stored, processed and used in accordance with applicable data protection laws, the Kooikmart Supermarket Privacy Policy and (Cookie Policy). Any Picture uploaded in the search will be stored in our database for a period before being removed. Kooikmart Supermarket has the right to keep the picture and not it for use in developing its categories and database.

V. No Warranties

Kooikmart Supermarket does not give any express or implied warranties, nor does it make any representations,nor does it assume any responsibility that:

• The Kooikmart Supermarket Website and Mobile Application Content are available without interruption;
• The use of the Kooikmart Supermarket Website and Mobile Application Content will not infringe any third-party rights;
• The Kooikmart Supermarket Website and Mobile Application Content are free from errors or are complete, accurate or up to date always; other web pages accessed by hyperlinks from the Kooikmart Supermarket Website, irrespective of whether these belong to affiliated companies of Kooikmart Supermarket or third parties, do not infringe third party rights, or are free from errors, or that applicable data protection provisions are complied with; or that the Kooikmart Supermarket Website is free from viruses, bugs, malware, or similar malicious programs. Any forward-looking statements made on the Kooikmart Supermarket Website are based on the beliefs and judgments of the management of Kooikmart Supermarket at the time of their publication and are therefore subject to risks and uncertainties. No assurance is given that these forward-looking statements will prove to be accurate and complete. Kooikmart Supermarket is under no obligation towards the user to update such forward-looking statements and accepts no liability whatsoever for these statements.

VI. Limitation of Liability

Kooikmart Supermarket does not accept any liability for:

• Defects in rights regarding the Kooikmart Supermarket Website and Mobile Application Content;
• Any loss or damage arising as a result of inhibited access or non-accessibility of the Kooikmart Supermarket Website and Mobile Application Content;
• any loss or damage, which may arise from the use of the Kooikmart Supermarket Website and Mobile Application Content; or the availability of the content of third-party websites or any loss or damage resulting from their use,regardless of the purpose of use; whereas Kooikmart Supermarket does not limit its liability under statutory law for the violation of life, body or health caused by willful intent or gross negligence of Kooikmart Supermarket or its representatives.

The Kooikmart Supermarket Website and Mobile Application Content are operated and managed by Home Hub and / or other members of Home Hub team. Save the provisions herein, the Kooikmart Supermarket Website and Mobile Application Content consider the requirements of the country, in which the Kooikmart Supermarket company in charge is based. Kooikmart Supermarket accepts no responsibility if (i) the Kooikmart Supermarket Website is accessed, or (ii) if the Kooikmart Supermarket Website and Mobile Application Content is used or downloaded from the Kooikmart Supermarket Website, in places outside the country concerned. When the user accesses the Kooikmart Supermarket Website from places outside the country concerned, the user is solely responsible for complying with the regulations that apply in accordance with their respective national laws.

VII. Amendments to the Kooikmart Supermarket Website and Mobile Application Content or Terms and Conditions

Kooikmart Supermarket reserves the right, at any time and without prior notice, to make amendments or additions, to the Kooikmart Supermarket Website and Mobile Application Content.

Kooikmart Supermarket reserves the right to change these terms and conditions of use from time to time at its sole discretion without any obligation to inform the user. The user agrees that his continued use of the Kooikmart Supermarket Website constitutes his consent to respective changes of the terms and conditions as applicable.

VIII. Violation of these Terms and Conditions

Kooikmart Supermarket reserves the right to deny the user’s access to the Kooikmart Supermarket Website in whole or in part at any time in case of the user’s non-compliance with these Terms and Conditions or the user’s infringement of the rights of Kooikmart Supermarket in the Kooikmart Supermarket Website and Mobile Application Content or any third parties’ rights. Furthermore, the user herewith indemnifies and holds harmless Kooikmart Supermarket from and against all claims and damages arising out of or in connection with (i) the use of, or activities in connection with, the Kooikmart Supermarket Website and Mobile Application Content, or (ii) any violation of these Terms and Conditions by the user.

IX. Applicable Law

Any dispute or claim arising out of or in connection with this website shall be governed and construed inaccordance with the laws of UAE. United Arab of Emirates is our country of domicile.Kooikmart Supermarket does not commit to participate in alternative dispute resolution procedures in front of an alternative dispute resolution entity to resolve disputes with consumers.

X. Payments and Transactions

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.We accept payments online using Visa and MasterCard credit/debit card in AED, Payment in installation (…).

Refund and Cancellation Policy

XI. Cancellation/ Refund policy

Kooikmart Supermarket does not issue refunds or allow cancellation of the order after the product has been delivered and the corresponding payment has been processed.

Cancellation Policy

The customer can only cancel the order before the service provider accepts it. If the service provider accepts the order cancellation will not be allowed and there will be no refunds after that.

Payment Confirmation

The customer shall choose from the desired services on Kooikmart Supermarket Website and Mobile Application, once the services is chosen and confirmed the service provider will accept the order or cancel if the order is accepted the customer will receive a payment confirmation via email and on website/application instantly.

Refund Policy

Once the order is placed and service has been done there will be no refunds for the chosen services/product. However, if the service/product provider decides to cancel the order after the confirmation refund will be processed instantly and will be done only through the Original Mode of Payment. Each item will have a note whether it is applicable to be returned or not. The item consented to be returned can be so if you received the item missing a piece, damaged, or not in a good state. Refund will only be given back within 48 hours of the pickup in form of store credit.